Vault Support

Help for Vault, without the clutter.

Vault is built to feel quiet, private, and dependable. If something breaks, feels confusing, or just seems off, send a note and we’ll take a look.

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Contact

The fastest way to get help is email.

Before You Write In

  • Include your device and OS version.
  • Describe what you expected and what happened instead.
  • Mention whether the issue involves sync, purchases, import, or restore.
  • Attach a screenshot if it helps explain the problem.

Common Topics

What we can help with

Purchases & Restore

Questions about Vault Pro, restore purchases, or a subscription that does not look right.

Sync & Data

Problems with iCloud sync, backup restore, missing transactions, or duplicated records.

Import & Currency

CSV or OFX import issues, exchange-rate confusion, or balances that look incorrect.

Privacy Policy

Your data stays local-first.

Vault is designed to keep personal finance data on your devices first. We do not require a separate Vault account to use the app.

What Vault stores

Accounts, transactions, budgets, goals, categories, recurring items, and receipt attachments are stored inside the app’s local data on your device.

iCloud sync

If you enable sync with Vault Pro, your data is synced privately through your own iCloud account using CloudKit. Vault does not run its own finance backend for your personal data.

Purchases

Subscriptions and one-time purchases are processed by Apple through the App Store. Vault only uses the purchase state needed to unlock Pro features.

Support contact

If you email support, your message and any attachments you send are used only to help investigate and respond to your request.

Still Need Help?

Send a quick email and describe the issue.

Support requests and bug reports both go to the same inbox.

Contact Vault Support